Returns & Refunds

1. Return window

You can start a return within 30 days of the delivery date. To be eligible, items must be unused, unopened, with all seals intact, and in the original packaging. Please have your order number or confirmation email ready as proof of purchase.

2. What can't be returned

• Table tennis rubber whose seal, plastic wrap or packaging has been opened.
• Rubber that has been cut, glued, mounted to a blade or otherwise used.
• Items that have been used, worn, damaged or altered by you.
• Anything returned more than 30 days after delivery.

Table tennis rubber is sealed for hygiene and performance reasons. Once the seal is broken it can't be resold or reused, so we can't accept it back. This mirrors the sealed-goods exception that applies to cancellation rights for hygiene reasons.

Not sure whether something qualifies? Email us before opening or mounting it and we'll tell you.

3. Starting a return

Email support@swift-tt.com with:

1. Your order number.
2. The item or items you want to return.
3. The reason for the return.

We'll confirm whether the return is eligible and send you the return address and instructions. Please don't ship anything back before we confirm — returns sent without confirmation can't always be processed.

4. Return shipping

Unless the item is faulty or incorrect, you're responsible for the cost of return shipping and any packaging. We recommend a tracked service, because we can't refund items that are lost or damaged on their way back to us. Original shipping charges are non-refundable unless the item was faulty or incorrect.

5. Refunds

Once your return arrives, we'll inspect it and email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take longer to show the funds. If an item doesn't meet the condition requirements in sections 1 and 2, we may decline the refund or offer a partial refund.

6. Faulty or incorrect items

If your order arrives damaged, faulty or isn't what you ordered, contact us within 30 days with your order number and a photo showing the problem. We'll cover the return shipping and offer a replacement or a full refund, including the original shipping cost. Please don't use or fit faulty rubber before contacting us.

7. Exchanges

We don't process direct exchanges. The quickest way to swap something is to return the eligible item for a refund and place a new order.

8. International orders

We ship worldwide. If you're returning from outside our home country, return shipping is at your cost and you're responsible for any customs declarations, duties or taxes. Import charges on returned goods aren't refundable.

Returning from outside the UK. All returns go to our London address, so there's no third-country returns hub involved. To avoid customs charges on the way back, declare the parcel correctly:

• Mark it clearly as "returned goods", with no commercial value.
• Include your order number inside the parcel and on the customs declaration.
• Don't list the contents as a new sale or gift.

If a parcel is declared as a new import and UK customs or the courier charges duty, VAT or a handling fee to release it, we may need to pass that cost on to you or refuse the return. Once we receive the goods, the refund is handled as normal under section 5.

9. Your statutory rights

Nothing in this policy affects your legal rights. If you're a consumer in the UK or EU, you may have a statutory 14-day right to cancel from the day you receive your order. Where our policy is more generous — the 30-day window above — the more generous term applies. The exclusion on opened rubber reflects the sealed-goods hygiene exception to those cancellation rights.

This policy is governed by the laws of England and Wales.

10. Contact

Questions about a return, a refund or an order? Email support@swift-tt.com and we'll get back to you as soon as we can. Return address (once confirmed): 180 Webheath, London, NW6 2JT, United Kingdom.