Support
Shipping & Delivery
Last updated September 2026
The short version. We dispatch in-stock items within 1–2 business days and ship worldwide from the UK. Delivery estimates, costs and customs details are below.
1. Dispatch times
Orders placed before 1pm on a business day are usually dispatched the same or next business day. Orders placed on weekends or public holidays are dispatched on the next business day. Made-to-order or special-order items may take longer; we'll state this on the product page.
2. Delivery estimates
- United Kingdom: 1–3 business days after dispatch.
- Europe: 3–7 business days after dispatch.
- Rest of world: 7–21 business days after dispatch.
These are estimates and not guarantees. Carrier delays, customs clearance and peak periods can extend them.
3. Shipping costs
Shipping is currently free on all orders — we're running a launch promotion. See the store banner for the current terms and any end date.
4. Customs, duties & taxes
International orders may be subject to import duties, taxes or handling fees charged by the destination country. These charges are the customer's responsibility and aren't included in the price or shipping cost. We can't predict or control them. Refused parcels that are returned to us may be refunded less any shipping and return costs incurred.
5. Tracking
When your order ships we'll email a dispatch confirmation. Where the service includes tracking, a tracking number and link will be provided. Tracking may take 24 hours to activate.
6. Missing, delayed or lost parcels
If your tracking hasn't updated or your parcel is overdue, email support@swift-tt.com with your order number. We'll open a carrier investigation and, where a parcel is confirmed lost, send a replacement or issue a refund.
7. Incorrect address
Please check your address at checkout. We can't change an address after dispatch. Parcels returned to us as undeliverable may be refunded less shipping, or re-sent at your cost.
8. Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, see our Returns & Refunds Policy — we cover return shipping and put it right.
9. Contact
Questions about shipping? Email support@swift-tt.com and we'll get back to you as soon as we can.